SERQUINTHALOX Money Back Guarantee Policy

At SERQUINTHALOX, we are committed to ensuring your satisfaction with every purchase. Our Money Back Guarantee policy aims to provide you with a straightforward and risk-free shopping experience. Please review the detailed guidelines below:

Eligibility for Returns

• Products must be returned within 30 days of the original purchase date.
• Items should be unused, in their original packaging, and in the same condition as received.
• A valid proof of purchase (receipt or order confirmation email) must be provided.

Non-Returnable Items

• Gift cards and promotional items are not eligible for return.
• Items marked as "Final Sale" cannot be returned or exchanged.

Refund Process

1. Contact our customer service team at [email protected] to initiate a return.
2. Once your return is approved, we will provide you with a return shipping label.
3. Pack the item securely and include the return label on the package.
4. Ship the package to the address provided by our customer service team.
5. Upon receipt and inspection of the returned item, a refund will be issued to your original method of payment within 5-7 business days.

Exchanges

For exchanges, please follow the same steps as outlined for returns. Indicate in your return request that you wish to exchange the item, and specify the new desired product.

Additional Information

• Shipping costs for the initial purchase are non-refundable.
• We are not responsible for any items lost in transit during the return process.

We strive to make your experience with SERQUINTHALOX as enjoyable and hassle-free as possible. Should you have any questions regarding our Money Back Guarantee, please contact our support team.